Frequently Asked Questions

Our trade is strictly online

We highly encourage our customers to send us their enquiries via email and place their orders through our shopping cart or via email. This way original orders, details and changes are kept on our records in writing. Emails will be answered within 24 hours.

Orders are delivered within 7 working days after sizes have been confirmed and payment has been cleared. How is my order posted?
All orders are express posted with Australia Post. This service includes full tracking details and insurance. However, please allow maximum 7 working days for delivery.
For security, if no one is to receive the parcel personally, it is taken to your local post office for collection. Australia Post leaves a note advising so.

Should any of the items you have purchased has recently run out of stock. You will receive an email advising so. Orders won’t be sent incomplete until it is advised whether a different size or style is required instead.
Another reason to delay the postage of an order is when sizes need to be confirmed by us. This usually happens when jacket and pants sizes don’t seem appropriate. An email will be sent confirming this.
Funds haven’t been received or are incomplete.
Incorrect address has been provided.

Orders might be delayed for different reasons:

1. Should any of the items you have purchased has recently run out of stock. You will receive an email advising so. Orders won’t be sent incomplete until it is advised whether a different size or style is required instead.
2. Another reason to delay the postage of an order is when sizes need to be confirmed by us. This usually happens when jacket and pants sizes don’t seem appropriate. An email will be sent confirming this.
3. Funds haven’t been received or are incomplete.
4. Incorrect address has been provided.

Our trade is strictly online. No pick ups

No.

For security, all credit card payments are to be processed through Paypal. This payment option will be shown in your checkout once you process your purchase.

Our suits are sold as sets of jacket and pants only. Other items are sold separately.

Is the suit big or long? Is the jacket big or long? Each size smaller will be 5 cms smaller across the chest and waist, and shorter everywhere else.

How do the shoulders fit? Are they sitting nicely or hanging down? If the shoulders are fine, but the sleeves and/or jacket are long, maybe the best option will be to do alterations; any tailor can easily do this. Please note that all our suits are regular, which means that lengths of pants, sleeves and jacket are standard.

Is the suit small or short? Is the jacket small or short? Each size bigger will be 5 cms bigger across the chest and waist, and bigger everywhere else.

How do the shoulders fit? Are they sitting nicely aligned with your arms? If the shoulders are fine, but the sleeves are short, maybe the best option will be to do alterations, any tailor can easily do this as these sleeves have approximately 3cms of spare fabric to do be lengthened. If this is the case, a bigger size will make the shoulder pad look bigger than your body frame, therefore, hanging down.

How does the jacket feel? Is it tight across the shoulders and underneath your arms only when you move your arms forward or when you have your arms relaxed on your side? If it’s only when you move your arms forward, that’s normal
What about the pants? Can you do the buttons up but the pants feel tight? These pants have spare fabric to let out the waist without making the legs any bigger.